HM 187 – Front Office Management
HM 187 Front Office Management (3) It covers organization of front office. It stresses the techniques used in maximizing the profitability of the Room Division by achieving the highest possible occupancy at the highest possible average rate. It develops front office computer skills and examines the roles of interpersonal skills needed in proving outstanding customer service and Internet in maximizing revenues. Other topics covered include security, accounting, human resources, and revenue management.